Questions
Good to know.
Answers to your questions about products, ordering, and care.
Where can I purchase BodyJet or K Device?
Choose BodyJet or K Device, then follow the product link to umineusa.com to check availability and complete your purchase.
How much is shipping?
Shipping is free to eligible U.S. destinations, including BODYJET, K-DEVICE and care products. Delivery availability is confirmed at checkout. Read the shipping policy before ordering.
What is the return window?
The return policy controls eligibility and exclusions. Please read it before buying and contact U-MINE USA for return authorization before sending an item back.
Are these devices medical treatments?
These pages describe product form and personal-care use. They do not promise a health outcome. Review the current instructions, warnings, and product information before use. Contact support with model-specific questions.
Where are the instructions?
The BodyJet guidebook is available online. For the instructions supplied with your K Device edition, contact U-MINE USA with your model and purchase details.
How do I get order help?
Keep your U-MINE USA order confirmation and contact info@umineusa.com. Include the order number, product name, and the question so the team can locate your order.
Need something specific about your model or order?
Contact U-MINE USA